01Assess the learning ecosystem
Understand audiences, roles, locations, training channels, accessibility needs, instructional strengths, and barriers across self-paced, instructor-led, CBT, WBT, coaching, and blended approaches—including how existing platforms constrain or enable the learning pathway.
02Build performance support into the solution
Create desktop instructions, day-in-the-life guides, playbooks, checklists, decision aids, role-based scenarios, and quick-reference tools employees can use while performing the work.
03Transfer ownership for continuous improvement
Define stewardship, feedback loops, practice, reinforcement, retention checks, and update responsibilities so the organization can refine both the capability and its instructional content.